In this article, I am going to explain what the different withdrawal statuses mean.


On Hold


Your withdrawal needs manual approval from us, we will review it soon. This process can take up to 24 hours.


Completed


Your withdrawal has been successfully completed.


Failed


Your withdrawal has failed because of an unexpected error and your points could not be refunded. You need to open a support ticket and we will look into the issue and refund your points.


Refunded


Your withdrawal has failed because of an expected error and your points could be refunded. You will need to create a new withdrawal.


Deleted


Your withdrawal has been deleted, this means that it will never be delivered. This happens mostly due to fraudulent survey activity.