Please follow these steps:
- Make sure you have changed your Trustpilot name to match your Idle-Empire User ID, e.g IE1550 if your User ID is 1550
- Make sure you have written a real review, just typing in some spam characters is often filtered out by Trustpilot
- Wait a while and then try to collect your points again - sometimes it takes time until Trustpilot displays your review (in rare cases, it can take up to 1 hour)
If none of this helps, please create a support ticket with the link to your Trustpilot review.