Please follow these steps:

  1. Make sure you have changed your Trustpilot name to match your Idle-Empire User ID, e.g IE1550 if your User ID is 1550
  2. Make sure you have written a real review, just typing in some spam characters is often filtered out by Trustpilot
  3. Wait a while and then try to collect your points again - sometimes it takes time until Trustpilot displays your review (in rare cases, it can take up to 1 hour)

If none of this helps, please create a support ticket with the link to your Trustpilot review.