Idk how IE can do it but they should try to get more people either dealing with support or the website- that would speed up everything
Resulting in more people suggesting the website and being preferred over competitors
Well there's a lot to being preferred over competitors
which only has a minor effect such as the addition of "OfferDaddy" which
I hadn't noticed until recently. I am definitely not saying that it was a
mistake to add them, but the addition of them is usually overwhelmed
with how much more used and preferred AdScend or AdGate are.
- And I know IE has a suggestion area (I'm typing in it right now hehe),
but competitors have more frequent checks on their suggestions and are
willing to add more or change more- because of more staff members
checking AND more people working on the site itself.
I'm not saying I use those sites more or anything but I really believe these things might boost Idle-Empires popularity and preferability over other sites if thought about and possibly applied. I'm happy with the additions to the discord server and the things brought to it but something is still missing. The community. There's only me and like 3-4 other people who hang out there a lot. The only other activity is the constant use of !daily in #talk which is just annoying because no one reads what the bot says and just continues spamming or writing it in different ways.
What I believe might be the reason for this is:
Thanks for reading and I hope this was useful and will change something :)
I definitely am not saying that the website is bad or that noone will use it etc. I'm just marking possible fixes, additions, improvements etc. to bring you guys to the lead.
Hi there, thanks for your effort to write this all up!
I read it carefully and I'll go over the points you brought up.
1. Payout Rates
I know that some websites have better payout rates for the same offers. That'll probably always be the case as there is constant competition over payout rates. We will try to improve our payout rates step by step as we increase our profitability per user by bringing curated offers to users, based on country of residence.
2. Quicker Support & Withdrawals
As you mentioned, this comes down to the amount of staff we have. Unfortunately, our current profits don't allow us to hire more staff.
There's something else to add here, I'm not sure whether you noticed it. Most of our competitors have much higher minimum withdrawal amounts, usually starting at $0.50 or $1.00, some even higher. We offer $0.10 withdrawals and this results in much more withdrawals. If we would increase our minimum withdrawal amount to $1.00, we would reduce the amount of withdrawals we get by 80%. That would lead to faster withdrawal processing since the staff has to do less work. But we believe this is a bad trade-off, since many new users would never even try to reach $1.00 in points because they don't know if our website works properly. We are able to convert many new users into long-time users simply by providing lower minimum withdrawals.
That said, we already have a whitelist for users that are able to instantly withdraw high amounts of points. I'm pretty sure you're on the whitelist, so your withdrawals should be processed instantly.
We'll also be looking to automate the whitelist by adding a kind of trust factor, so if you have been on hold a few times and your withdrawals got accepted, you will be able to instantly withdraw higher amounts in the future.
3. Constant introduction of new things over time
There's a few things to explain here. First of all, we believe that there are 3 main pillars that define the popularity of an earning website such as ours;
At the end of the day, the amount of users you will attract strongly depends on those 3 factors. So we're constantly trying to improve those factors - that's our main goal. Other features are nice to have, but they are small additions.
And as a platform matures, you'll see less changes. That's just natural - when we were new, we had much more updates on a daily basis. But our platform has matured a lot over the past year, and so there will be less major updates.
4. Discord & the Community
You've got a point there of course, the Discord server could see more activity from more users. From what I see you would like to see rewards coming back for writing messages on Discord? That's something that could be considered, maybe with some adjustments.
You've brought up a lot of valid points. You said you wouldn't like to see this just marked as "Not Taken" or "Deferred". The thing is that we are well aware of most things you brought up and some things are currently not possible to change, with other things we disagree.
I hope you are not too sad about this response, but that's how things currently are and how we see the issues your brought up.
to be honest, this was exactly what I wanted to hear, I'm just glad you guys are planning on improving the site and everything in general and thanks for writing a long reply :)
"Unfortunately, our current profits don't allow us to hire more staff."
You can go for volunteers that, instead of rewarding points, receive XP on Discord for their help,