Ah, I've just seen there is a staff role, but there are none online at the moment. So my suggestion would be to have more staff, or at least, more visible staff.

Maybe, to make it army-themed, the role could be named "Superiors" or something along those lines.

Well I think the current role name of "Staff" is absolutely fine, I just couldn't see any online at the time so didn't think it existed.

A lot of staff tend to stay hidden so they are always lurking around.

They are online, you just can't tell :)