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Support Staff

So I gathered up a total of 260000 points on hideout.co and converted them across to my idle-empire account. I then redeemed a reward expecting to get it in the next 24hrs like they said, but then they tell me that my account was frozen. I didn’t know why that would be, maybe it was because AFTER I had redeemed my reward I accidentally used a VPN for less that 1 min while trying to access my browser (mobile btw). You would expect the support staff to be understanding but they just said that my account was frozen forever. I thought that idle-empire was amazing and a great way to get some free rewards, still think it is, but the support staff behind the website are stupid.

Support staff are actually listening to my requests now and showing more interest in my predicament.

1 person likes this

Nice hopefully you got the points!

(23 days later)

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