If the user break the terms of the service and his balance became freeze , he can remove balance freeze through abandoning the balance or part of it, and his account will return to work without being banned from the professor from the points he collects in the future .

Uh I'm so sorry , the same happened to me so that's why I created this suggestion

Same q :-(

Same just happened to me they are claiming multiple accounts which is absolutely not true. I've never had another account, I always am logged in through Google and either on my home wifi with xfinity or on mobile data if I am out and about. Funny it wasn't until I went to withdraw did it get frozen. Spent months of my time here and I get my time stolen from this place. I won't be quiet, I will be making sure people know the truth and not waste their time. I feel so cheated it makes me sick.

Same, accused me of charge backs when ALL of my surveys and quality scores are perfect. Then they said I used an IP that was sometimes used for charge backs? So I investigated. IT WAS ONE IF THEIR OWN FUCKING OFFERS THAT TRACKS YOUR USAGE AND INSTALLED A VPN ON MY PHONE. I complete one of their own offers and it gets me banned. I show them the evidence. NO HELP. It is clearly obvious those had nothing to do with my account and as soon as I realized it was their own God damn offer that did this some stupid marketing offer that tracks how you use the internet and what you do etc. In turn you get money or something a week. I didn't understand or even quite frankly saw anything from the company about a God damn vpn. Looking at my account and history and how verified all my accounts are you can CLEARLY see I do great surveys, have great feedback and absolutely ZERO issues, chargebacks or anything like that until I did that offer ON THEIR OWN WEBSITE. I have the emails from the company that did the offer and everything. Do they fucking care? Nope. Have fun with the empty karma you accumulate. You can't lie and cheat your way out of this world, enjoy fucking honest people over while you can and enjoy your house of cards.