Account

Information about accounts.

Can I have multiple Idle-Empire accounts?
No, that is against our Terms of Service. You are only allowed to have 1 account per household. Having multiple accounts might result in your account balanc...
Wed, 19 Sep, 2018 at 9:20 PM
My account balance has been frozen! Why?
A frozen account balance means that you won't be able to use your balance to make any more withdrawals. This usually happens when we detect fraudul...
Sat, 18 May, 2019 at 4:27 PM
My account balance is negative, why?
The only reason for a negative account balance is a survey chargeback. In order to check if you received a survey chargeback, go to your surveys history and...
Tue, 1 Jan, 2019 at 12:20 PM
How can I verify my account?
We currently support 2 different account verification methods, Steam verification and mobile phone verification. You can verify your account in your User Pa...
Thu, 20 Sep, 2018 at 1:38 PM
Can I change my connected Discord identity?
If you want to change your connected Discord identity, you will need to create a support ticket. We will remove the currently connected Discord identity fro...
Sun, 28 Oct, 2018 at 12:46 PM
How can I change the email of my support account?
The email address of your support account is synchronized with the email address of your Idle-Empire account. So you can simply change your email address in...
Thu, 27 Dec, 2018 at 4:34 PM
How can I delete my Idle-Empire account?
In order to delete your Idle-Empire account, you will need to create a support ticket. Before doing so, please make sure that you understand the consequ...
Tue, 1 Jan, 2019 at 12:27 PM